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Omni Broker AI

Privacy & Compliance

Learn how Omni Broker AI supports Canadian real estate workflows across TRREB, CREA, RECO, PIPEDA, CASL, brokerage disclosure, consent capture, and MLS® data handling.

What is PIPEDA?

The Personal Information Protection and Electronic Documents Act (PIPEDA) is the federal privacy law for private-sector organizations in Canada. It sets out the ground rules for how businesses must handle personal information in the course of commercial activity.

Omni Broker AI Inc. is committed to applying the 10 Fair Information Principles that form the base of PIPEDA to its lead-capture workflows, with attention to transparency, accountability, and security.

CASL Support

Canada's Anti-Spam Legislation (CASL) sets strict expectations for electronic messaging. Omni Broker AI includes tools that help agents capture opt-in context, maintain records, and manage follow-up responsibly.

  • Capture pages can be configured with express opt-in controls where required.
  • Supported electronic-message templates can include brokerage information; agents remain responsible for required content.
  • Supported unsubscribe controls are available where applicable.
  • Automated record-keeping of consent date and source.

Our Compliance Pillars

PIPEDA-Aligned Privacy Architecture

Omni Broker AI Inc. is built on a foundational commitment to the Personal Information Protection and Electronic Documents Act (PIPEDA), ensuring your data remains in safe hands.

Data Sovereignty

We prioritize Canadian data hosting whenever possible, ensuring your lead and brokerage data is protected under Canadian federal and provincial laws.

CASL Enforcement

Lead-capture workflows include tools intended to support CASL requirements, subject to configuration and responsible use.

Professional Standards

Our platform aligns with RECO and regional board regulations concerning digital marketing and lead management for Ontario realtors.

TRREB MLS® Data Handling

Omni Broker AI accesses MLS® listing data exclusively through authorized Canadian MLS® data feeds. We operate as a B2B tool for licensed RECO-registered professionals — not as a public listing portal.

  • MLS® data access is restricted to authenticated, authorized users through professional, VOW, or other approved access controls.
  • Active and sold listing data is scheduled for daily refresh, subject to successful feed processing and availability.
  • The current MLS replication configuration targets a rolling 12-month sold-data window. No broader archive access is currently enabled; any future archive or retention changes require authorization under the applicable MLS® agreement.
  • Supported listing-display features include brokerage attribution and MLS® data source identification.
  • Supported marketing templates provide brokerage and MLS® attribution fields that agents must review before publication.
  • Supported source-specific handling is used to keep TRREB data separate from other real estate board data where applicable.
  • TRREB data is handled under authorized-use policies and is not intended for redistribution, resale, or export to unauthorized third-party platforms.

Controlled AI Data Handling

Our AI architecture uses feature-specific server-side workflows for authorized property data and generated marketing content. Any permitted processing of MLS®-derived data is governed by the applicable MLS® agreement:

  • Feature-Specific Handling: AI workflows use feature-specific server-side processing, and any permitted MLS®-derived data handling remains subject to the applicable MLS® data-use restrictions.
  • Server-Side Processing: Authorized property data is processed through server-side application workflows rather than being exposed through direct browser access to the canonical MLS® store.
  • Controlled Output: Generated marketing assets remain subject to brokerage attribution, disclosure, and MLS® data-use requirements.

VOW Access & Data-Use Controls

To support MLS® data access rules, Omni Broker AI uses authentication and VOW-oriented gating for consumer-facing listing experiences:

  • Server-Side MLS Storage: Authorized MLS® records are stored in server-only, RLS-protected storage; browser clients cannot query the canonical MLS® store directly. The current replicated sold-data window is a rolling 12 months, while the applicable MLS® agreement controls.
  • VOW Gate: Consumers must register a password-protected account and agree to explicit VOW Terms of Use to establish a lawful broker-consumer relationship.
  • Server-Side Traceability: Actions such as consumer account creation and market-report generation generate a SHA-256 identity hash recorded in server-side audit logs.

The trademarks MLS®, Multiple Listing Service® and the associated logos are owned by The Canadian Real Estate Association (CREA) and identify the quality of services provided by real estate professionals who are members of CREA. The trademarks REALTOR®, REALTORS® and the REALTOR® logo are controlled by CREA and identify real estate professionals who are members of CREA.

Request a Compliance Audit

Are you a brokerage owner or CTO concerned about data security and regulatory compliance? Our team can provide custom documentation and technical audits to ensure Omni Broker AI fits into your secure IT infrastructure.

Contact our Compliance team

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